At OutsideClinic, our Professional Services team is more than just a department; they are the cornerstone of our commitment to clinical excellence and continuous improvement. let's take a closer look at this incredible team, often fondly referred to as our 'Optometrists Next Door', and explore how they make a significant difference in the lives of our patients and the work of our optometrists. 

Empowering Optometrists and Enhancing Patient Care

Under the leadership of Nick Wingate, our Director of Professional Services, and Matt Burford, Professional Services Manager, this team is essential in providing top-tier support to our optometrists. The administrative team, led by Hannah Ollerhead and consisting of Jason, Katie, Ruth, and Zelma, forms the operational backbone, ensuring our optometrists can focus on what they do best - exceptional patient care. 

Amongst many functions Professional Services offer clinical and administrative support to our Optometric colleagues in the field and ensure that the optical wing of the organisation is compliant to the latest professional and regulatory requirements and delivering on the core values of the business - Clinical Excellence, Continuous Improvement and Positive Impact. 

Their role often extends beyond just support; they are instrumental in the growth and development of our optometrists while safeguarding our patients and the organisation. The administrative arm excels in handling referral mechanisms, allowing our optometrists to concentrate on direct patient interactions. 

The impact of the Professional Services team on our optometrists is significant. They enable our colleagues to work efficiently and with confidence, essential for a thriving domiciliary career. The referral process managed by the team is a testament to our commitment to smooth and patient-centric care. One particularly memorable instance stands out for the team: 

Facing Challenges and Shaping the Future

Handling nearly 2000 referrals monthly and navigating the ever-changing NHS landscape the team are always being challenged. However, they are always able to adapt and evolve as pathways and mechanisms change through regular process audits and collaborative efforts. 

The team's personalised support caters to the diverse needs of our optometrists, ensuring that each one feels fully supported. 

Looking ahead, and to stay ahead of the curve, the team is focused on integrating electronic referral mechanisms and exploring remote care options, positioning the company at the forefront of domiciliary optometry. 

The evolution of the team, especially in response to technological advancements and changing needs, has been remarkable. From digital retinal cameras  to the prospect of telemedicine platforms, we are always seeking ways to enhance our support and efficiency. 

Discover a Supportive Career in Domiciliary Optometry

If you an optometrists intrigued by the unique rewards of domiciliary care but concerned about support, let us reassure you. At OutsideClinic, we understand these challenges and have crafted a support system designed to empower and assist you at every step. Our Professional Services team is dedicated to ensuring you have the resources, guidance, and peer support necessary to thrive in this fulfilling field. We encourage optometrists who are passionate about making a meaningful difference in the lives of patients to explore a career with us. Join us in our mission to deliver exceptional care, where your skills are valued and your professional growth is nurtured. Visit our careers page to find out how you can be part of a team that's reshaping domiciliary optometry with unparalleled support. Click here to start your journey in domiciliary optometry with OutsideClinic.