Job Title: Optical Support Team Member

Location: Cambuslang, Glasgow

Reporting to: Dispatch Manager

Salary: £23,860 per annum

Hours: Monday to Friday 40 hours per week

Background

We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing, and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. Our Values are at the core of what we do. We believe in Clinical Excellence, making a Positive Impact, and we are passionate about continually improving in everything we do.

The role of the Dispatch Administrator is to ensure the efficient delivery of spectacles to our customers, coordinating with our lab and other departments for optimal patient care.

Principle Accountabilities

• Liaising with the Lab and dispensing staff to ensure the smooth and efficient running of deliveries to ensure the best possible patient care.
• Checking in spectacles received from the manufacturing lab.
• Chasing glasses, following up on any delays
• Ensuring spectacles are secure until delivery is ready.
• Picking pre-defined delivery schedule 3 days in advance
• Posting pre-arranged deliveries to the delivery team to a predesignated destination.
• Processing all patient orders in a timely and efficient manner
• Keeping database up to date and accurate with information
• Picking frames and lenses to fulfil orders.
• Processing of customers through our inhouse programme
• Daily stock replenishment
• Always represent OutsideClinic in a professional and positive manner.
• Maintain confidentiality regarding the company business/employees/patients and their families.
• Comply and keep up to date with company Infection prevention and control policies and ensure disposal of any clinical waste meets Company guidelines.
• Work to Company and industry regulatory practices, adhering to Company standards, policies, and procedures, delivering best practice methods, and taking responsibility for our customer’s needs.
• Keep your knowledge current in all aspects of our standard operating practices, meeting key performance outcomes which contribute to the overall team success.
• Offer support to others to help them learn and solve any Customer issues, both within the team and sharing knowledge more widely.
• Working to and positively contributing to our Company culture and values.
• Undertake any other requests as many be reasonably required by the business.

Skills, Knowledge & Experience

• Maths and English to National level 4 or 5 (or equivalent) essential
• Optical experience is preferred but not essential.
• Excellent customer service skills
• Highly organised with a focus on accuracy ensuring work is completed to the highest standards.
• Comfortable working in a fast-paced environment and able to use your initiative to manage your day to day responsibilities.
• Open to additional training and responsibilities.

What we offer

• Competitive salary
• Private Medical Insurance
• Life Assurance x 4
• Access to health & wellbeing initiatives
• Contributory pension scheme matched up to 5% on successful completion of the probationary period.
• Access to our colleague assistance programme, Health Assured supporting the wellbeing of the workforce.
• 22 days holiday entitlement (plus bank holidays) increasing with length of service
• Discounted eyewear and hearing products after qualifying period.