Head of Sales
This is an exciting opportunity to get in at the start and build our new approach to sales.
Job Title: Head of Sales
Location: Swindon Head Office
Reporting to: Customer Services Director
Direct reports: Circa 3 with overall team of approximately 20
Salary: £55,000 depending on experience base salary with commission
Hours: Monday to Friday 37.5 hours per week
Background
We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. Our Values are at the core of what we do. We believe in Clinical Excellence, making a Positive Impact, and we are passionate about continually improving in everything we do.
Job Summary
As our new Head of Sales, you will part of our Customer Services Management Team and responsible for an outbound team who convert our leads into customer appointments and convert quotes and recommendations into orders. You will identify opportunities to maximise sales utilising the OutsideClinic customer database across all products and services together with identifying opportunities for complementary products and services in collaboration with our Marketing and Commercial teams.
This is an exciting opportunity to get in at the start and build our new approach to sales. We are bringing together a number of existing teams as well as enabling you to grow the team and turn potential opportunities into sales.
You will develop and implement a clear strategy for our Sales teams, design the structure with commissions and incentives and develop stretching targets and KPI’s for yourself and the team.
You will drive the team to achieve their goals and their sales targets and provide regular updates and reports to the Senior team.
Principle Accountabilities
Sales
- Set clear sales targets and direction for the team on what they need to achieve their targets.
- Accountability for the process of converting leads into customer appointments.
- Accountability for driving the efficient transformation of quotes and clinical recommendations into confirmed orders.
- Implement best practices and continuous improvement initiatives to enhance sales conversion rates.
- Overall accountability for delivering against the sales targets, working with the managers and the teams to ensure they have all they need to achieve, through training, development, processes, systems and incentives.
People
- Lead, motivate, coach and manage the Sales team to ensure they achieve their targets and goals.
- Monitor the team's performance against targets and KPIs regularly and make proactive interventions to ensure the team deliver.
- Foster a positive and high-performance culture within the team.
- Identify and recruit new team members to support growth and meet increasing sales demands.
- Through working collaboratively with the Quality Management team, respond to feedback and learnings and ensure the Sales team delivers a high standard of customer service and satisfaction.
- Work with your team managers to ensure a culture of continuous improvement, refreshing and honing the teams sales skills.
- Develop, implement and embed sales training modules across the wider customer services teams to continually improve and our grow sales capabilities and drive a sales culture.
Strategic Leadership
- Develop and implement a clear and effective sales strategy for the team.
- Design the organisational structure of the Sales team to optimise performance and scalability.
- Set ambitious targets and Key Performance Indicators (KPIs) for both the team and individual members.
- Provide comprehensive updates and reports to the Senior Management team on sales performance and strategic initiatives.
- Work closely with other departments, such as Marketing, Finance, Commercials teams and across Customer Service, to ensure alignment and support for sales activities.
- Maintain clear and effective communication channels within the team and with other stakeholders.
- Participate in Customer Services Management Team meetings to discuss progress, challenges, and strategic direction.
About you
Along with a proven track record of leading and growing a high performing sales team, you will have the ability to develop and implement short and long term strategies. You will be results oriented with a focus on achieving sales targets and driving performance and be customer centric in your thinking. You will have excellent interpersonal skills, commercial acumen and strategic problem solving skills.
You will have experience of:
- A sales management role
- Working in a customer services contact centre
- Analysing sales data, identifying trends and making data driven insights
- Building or growing a sales team including setting targets, structure and introducing new commission structures and incentives.
- Managing a mixed team of remote and office based colleagues
In addition to your principle accountabilities above you may be required to perform other duties from time to time, and to operate in line with company policies, procedures, NHS guidelines and current legislation at all times.
- Career pathways
- Head Office
- Locations
- Swindon
![Picture of Jim Gilbert](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/square_226-v4/image_uploads/15a7597c-1c6b-4b19-8993-a06c9b4f494d/original.jpeg)
About OutsideClinic
The UK has an ageing population. And as we age, quality eye and hearing care becomes increasingly more important to our quality of life. That’s why it’s our mission to extend the highest quality health care services beyond the high street. To make these essential services more accessible, more personal, and more effective.
More than 35 years since our inception, we are now the UK's leading home eye and hearing care provider. OutsideClinic brings together a team of over 500 dedicated health care professionals, conducting well over 200,000 home clinics each year.
With the support of the Optimism Health Group we continue to grow to meet the growing demand for outstanding care. We’re always looking forward, seeking new ways to develop our business and practice so we can provide extraordinary care to those who need us the most.
Head of Sales
This is an exciting opportunity to get in at the start and build our new approach to sales.
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