Job Title: Onboarding and Training Specialist (optometry and audiology)
Location: Swindon HQ with National Travel
Reporting to: Retail Director
Salary: Competitive Salary + Company Car
Hours: 09:00 to 17:30, Monday to Friday, with occasional travel and overnight stays

Background

We are OutsideClinic, the UK’s leading specialist provider of eye and hearing healthcare at home. Our mission is to improve the health, wellbeing and happiness of older people by delivering extraordinary care through life enhancing, life changing domiciliary services. We believe that clinically excellent eye and hearing healthcare should be accessible and affordable for all, especially for those who cannot easily reach the high street unaided. At our core, we are committed to Clinical Excellence, making a Positive Impact in everything we do, and continuously improving our services.

Job Summary

This is not your typical training role. At OutsideClinic, we are redefining what both optical and hearing care look like by bringing high quality services directly into people’s homes. As part of our brand new OutsideClinic Academy, you will play a key role in shaping and supporting the next generation of clinicians across both disciplines.

As the Onboarding and Training Specialist, you will own the induction and on going development of optometrists and hearing professionals. This will blend classroom based / online learning, hands on training and in field mentoring. You will equip both new and existing clinicians with the technical capability, confidence, soft skills and commercial awareness required to succeed in domiciliary practice.

This is a genuinely unique opportunity within the optical and hearing industries. You will enjoy weekends off, variety through travel, and the satisfaction of knowing you are setting clinicians up for long term success.

Key Responsibilities

· Own and continuously improve OutsideClinic's onboarding and training programs for Audio and Optical professionals

· Train and inspire optometrists and hearing professionals, supporting them to reach agreed competency benchmarks and successfully complete probation.

· Develop clinicians’ ongoing clinical, communication and commercial skills to ensure consistently high standards of domiciliary eye and hearing care.

· Act as a role model for best practice across optical and audio services, ensuring company standards and patient first values are demonstrated at all times.

· Continuously review and improve induction and training materials to reflect evolving clinical practice, technology and NHS requirements across both disciplines.

· Work closely with managers and colleagues to monitor progress, provide feedback and adapt training plans / needs where required.

· Represent OutsideClinic and the Academy at internal and external events, including roadshows and trade fairs, acting as a positive ambassador for the business.

What we are looking for

Experience in designing, delivering and evaluating learning content.

Ideally holding a qualification / experience in a learning and development role and / or proven experience mentoring, coaching or training clinicians in a healthcare setting.

Experience developing and delivering training plans, working with both internal and external stakeholders to identify and develop content

· Excellent communication skills with the ability to build trust, inspire confidence and adapt your approach to different learning styles.

· Strong organisation and diary management skills.

· Commercial awareness with the ability to balance clinical excellence and business performance.

· A genuine passion for developing others, with patience, empathy and a collaborative approach.

· Flexibility to travel regularly across the UK, including overnight stays, and attend HQ in Swindon as required.

What we offer

· Competitive salary.

· Company pension scheme.

· Comprehensive training and support for your own development.

· Generous holiday entitlement.

· Weekends off, a real rarity in optics and audio.

· Career progression opportunities within the wider business.

Why join OutsideClinic?

This is an opportunity to step into a truly distinctive role within the optical and hearing industries. You will help shape the careers of clinicians within OutsideClinic, giving them the skills, confidence and commercial understanding to deliver care that genuinely transforms patients’ lives. At OutsideClinic, we are not just training people to do a job, we are enabling them to thrive in a rewarding and growing field.