Patient Eyewear Advisor
Job Title: Patient Eyewear Advisor
Reporting to: Patient Eyewear Manager
Salary: £21,000 (OTE approx. £26,000)
Hours: Full or Part-time hours available
Location: Swindon (Visioncall)
Job Summary
Visioncall, part of the Optimism Group, is a leading provider of domiciliary eyecare throughout the United Kingdom, with a sole focus on care homes. We are looking for a Sales Executive to join our private eyewear team. The main function of the Sales Advisor is to liaise with our privately funded customers and their next of kin over the telephone to discuss their change in prescriptions and convert prospective orders into sales in an ethical manner, in line with our company values. The Sales Executive plays a major part in supporting the clinical team to improve the quality of service provided to our customers and ensuring we run efficient and profitable clinics.
Key Accountabilities and Responsibilities
- Discuss the outcomes of sight tests with our patients and their next of kin
- Liaise with care homes about the sight test clinic one of our opticians has conducted
- Convert sales of spectacles/glasses in line with targets
- Deliver a first-class customer experience
Qualifications and Skills
- Previous experience working in optics i.e. dispensing opticians, optical assistants, sales advisor in-store / the ability to converse about spectacles and lenses
- Proven track record in a sales-based role is a must – ideally B2C.
- Customer orientation and the ability to adapt to different types of characters with empathy and patience.
- Always communicate effectively with patients and their families.
- Ability to work to targets and problem solve.
- Previous optical experience is desired but not essential.
- A willingness to learn.
- Prioritise workload and pay attention to needs and concerns.
- Good administration & computer skills are required, displaying accuracy at all times.
- Customer orientation and the ability to adapt to different types of characters with empathy and patience.
- Positive attitude & a team player.
What we offer
Performance-related bonus.
Private Medical Insurance.
Life Assurance.
Contributory pension scheme matched up to 5% on successful completion of the probationary period.
28 days holiday entitlement (inclusive of bank holidays).
Discounted eyewear and hearing products.
- Career pathways
- Head Office
- Locations
- Swindon
- Remote status
- Hybrid Remote
Colleagues
About OutsideClinic
We're OutsideClinic, a revolutionary eye and hearing care provider.
We were founded over 30 years ago with a single belief: clinically excellent eye and hearing care should be accessible and affordable for all. As the UK’s leading home eye care and hearing care provider, what started as a small group of passionate opticians, has now grown to a national team of over 300 dedicated health care professionals and support staff. Our mission is to change people’s lives by delivering excellent optometry and audiology services in the homes of people who can’t get to the high street unaided.
Years of creating strong foundations mean we can now deliver gold standard eye and hearing care to those that need it most. Demand for our at-home services, which typically sees us conducting 100,000 eye and hearing tests each year, has been fuelled by a growing over-65's market.
There is still a lot of work to do and a lot of customers to see but we are working to ensure that our single belief is being met and that no-one is left without the eye or hearing care that they deserve.
Patient Eyewear Advisor
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